Our policies
Our commitments to our customers, clearly stated.
After-service warranty
Every appliance repaired by us remains covered by our after-service warranty.
If the same fault comes back, simply file a complaint online: we step in again under the warranty.
Complaints
To file a complaint, enter your name and request number, describe the problem and add a photo.
Your complaint goes straight to our team, who will get back to you.
File a complaintPrivacy
Your information (name, phone, city, address, photos) is used only to handle your repair request or complaint.
It is never sold or shared with third parties.
Frequently asked questions
How do I request a repair?
Fill in the online form in one minute, no app needed. Our team contacts you as soon as we receive your request.
Is sending a request charged?
No, sending a request is free with no commitment.
Is the repair done at home or in the workshop?
It depends on the fault: at home or in the workshop. The technician will tell you when he calls.
How can I track my request?
After sending, you get a unique reference number. Enter it on the “Track your request” page to see the status and history.
The same fault came back, what should I do?
Every appliance repaired by us is covered by our after-service warranty. Simply file a complaint online, with a photo.
What are your opening hours?
Monday to Saturday, 9:00 am to 7:00 pm. Closed on Sunday.